TERMS OF SALES

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FESTIVAL KNIT EAT & CO

 23-24 September 2023

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PRICES

The prices indicated are exclusive prices for online ticketing. Rates will be increasedres of 1 euro for the purchase on the spot.

 

• 1-day ticket (Saturday September 23 or Sunday September 24, 2023): €9 including tax

• 2-day ticket (Saturday September 23 to Sunday September 24 2023): €15 including tax

• End of day ticket (Saturday 23 September from 4 p.m. or Sunday 24 September 2023 from 14h): €6 incl. tax

• Free entry for children under 12

 

TERMS AND CONDITIONS

 

• The Knit Eat Festival takes place at the Espace Tête d'Or - 103 bd de Stalingrad - 69100 Villeurbanne - Lyon, on the following days and opening hours to the public: Saturday September 23 from 10 a.m. to 7 p.m. and Sunday September 24 2023 from 10 a.m. to 5 p.m.

• Entrance passes to the Knit Eat Festival are available on www.kniteat.fr and on site on the days of the festival with an increase of 1 euro compared to the web ticket.

• After validation of the entry pass on arrival at the Festival, a personal and non-transferable bracelet will allow access to the Knit Eat Festival.

• One- and two-day passes are for personal, non-transferable use and entry is exclusive for the date chosen.

• Access to the event will be conditioned by the capacity of the premises.

• At the Espace Tête d'Or where the Knit Eat Festival takes place, it is forbidden to enter with pets, to smoke inside the premises and to cause any type of disturbance that disturbs public order.

• The organization of the Knit Eat Festival reserves the right to admit, intervene and at any time request the departure of people who could disturb the order of the event at the Espace Tête d'Or.

• Visitors must follow the instructions of accredited event personnel in the event of an emergency to ensure safety on the premises.

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SALES OF PASSES AND WORKSHOPS

 

Online ticketing is delegated to the Billetweb online ticketing solution, the general conditions of sale of which are

freely available: https://www.billetweb.fr/fr/cgv

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WORKSHOP INFORMATION

 

• Please plan to arrive 10 minutes before the start of the workshop.

• All the information on the workshops (level, prerequisites and equipment to bring) is specified in the description on the site.

• For any questions, please contact us at contact@kniteat.fr.

• No refunds for workshops are possible.

 

CANCELLATION AND REFUND

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• According to the legislative provisions of article L121-20-4 of the Consumer Code, Tickets cannot be subject to a right of withdrawal. Any order is then legally considered as firm and final.No refund or modification of entry passes or workshops is possible.

• Knit Eat Festival reserves the right not to accept refunds of any kind, as soon as the purchase of a one or two day pass (and/or the reservation of a workshop) is confirmed. The non-use of the pass by the buyer does not create any obligation for Knit Eat Festival with regard to its reimbursement.

• ​In case of cancellation of the Knit Eat Festival event due to force majeure, the organization will refund the total price of the order at the request of the user, within a maximum period of 20 days after notification by Knit Eat Festival. The refund (excluding termination costs such as transport or accommodation) will be made within a maximum period of 15 days after the request. 

• Knit Eat Festival reserves the right to cancel entry to the festival without notice, in the event of fraudulent use of a pass  by the user. 

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ONLINE STORE

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The online store of the site www.kniteat.fr was set up by the company KNITEAT SAS which is the operator of this site. Any order for a product appearing in the online store of the website www.kniteat.fr requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the shop. of the website. The consumer has the right to save or edit these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for his personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website were in fact related to his professional activity. The online store set up by the company Knit Eat as part of the website mentions the following information:

1. legal notice allowing precise identification of the company Knit Eat

2. presentation of the essential characteristics of the goods offered

3. Indication, in Euros, of the price of the goods, as well as, where applicable, delivery costs

4. indication of the terms of payment, delivery, or performance

5. the existence of a right of withdrawal

6. the period of validity of the offer or price

7. the conditions for terminating the contract when it is for an indefinite period or for a period of more than one year

All of this information is presented in French. The consumer declares to have the full legal capacity allowing him to engage under these general conditions.

 

ARTICLE 1: ENTIRETY

These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer can be incorporated herein, since these documents would be incompatible with these general conditions.

ARTICLE 2: PURPOSE

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company Knit Eat to the consumer.

ARTICLE 3: CONTRACTUAL DOCUMENTS

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

ARTICLE 4: ENTRY INTO FORCE - DURATION

These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company Knit Eat.

ARTICLE 5: ELECTRONIC SIGNATURE

The "double click" of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

ARTICLE 6: ORDER CONFIRMATION

The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the consumer in the order form.

ARTICLE 7: PROOF OF THE TRANSACTION

The computerized registers, kept in the computer systems of the company Knit Eat under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

ARTICLE 8: PRODUCT INFORMATION

8-a: The Knit Eat company presents on its website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he wishes to buy.

8-b: The offers presented by the company Knit Eat are only valid within the limits of available stocks.

ARTICLE 9: PRICE

The prices are indicated in euros and are valid only on the date of the sending of the purchase order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.

ARTICLE 10: METHOD OF PAYMENT

To pay for his order, the consumer has, at his option, all the payment methods referred to in the order form. The consumer guarantees the company Knit Eat that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The Knit Eat company reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card on the part of officially accredited bodies or in the event of non-payment. The Knit Eat company reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress. 'administration.

ARTICLE 11: AVAILABILITY OF PRODUCTS

The order will be executed at the latest within 3 days from the day following that on which the consumer placed his order. In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days of their payment at the latest, or the exchange of the product.

ARTICLE 12: DELIVERY TERMS

The products are delivered to the address indicated by the consumer on the order form and only in metropolitan France. The consumer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery note, as well as to the company Knit Eat, within one week. As far as shipping is concerned, we mainly work with Colissimo Suivi. As soon as we send a shipment, you will immediately receive an email informing you.

THE POST OFFICE

To reduce transport costs as much as possible, all products of small or medium size are sent by a Colissimo Suivi postal service. In addition to being economical, this service delivers within 48 hours throughout France and offers you the possibility of recovering the products ordered at your post office close to the delivery address in the event of absence from the initial place of delivery when of the presentation of the factor. Concretely, if you are absent on the day of delivery, your postman will leave you a transit advice note in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. Colissimo Suivi is a very reliable service. However, it is possible, as in any expedition, that there may be a delay in delivery or that the product may get lost. In the event of late delivery in relation to the date that we have indicated to you in the dispatch email, we ask that you notify us of this delay by calling us by telephone or by sending us an email. We will then contact the Post Office to start an investigation. A Poste investigation can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (most cases). If on the other hand the product is not found at the end of the period of 21 days of investigation, the Post office considers the parcel as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse the amount of the products concerned by the loss of the carrier. If the product(s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by check for the difference, or by requesting an additional check for this price difference. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strikes.

ARTICLE 13: DELIVERY PROBLEMS CAUSED BY THE CARRIER

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by fax or by simple mail to: Knit Eat SAS - 22 rue Dumont - 69004 Lyon.

ARTICLE 14: DELIVERY ERRORS

14-a

The consumer will have to formulate with the company Knit Eat the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and/or nonconformity of the products in kind or in quality compared to the instructions on the order form. Any complaint made beyond this period will be rejected.

14-b

The formulation of this complaint with the company Knit Eat can be made by email (contact@kniteat.fr) clearly specifying the reference of the order.

14-c

Any complaint not made in the rules defined above and within the time limits could not be taken into account and will release the company Knit Eat from any responsibility vis-à-vis the consumer.

14-d

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the Knit Eat company as a whole and in its original packaging, by Colissimo Recommended, to the following address: Knit Eat SAS 22 rue Dumont 69004 Lyon.

To be accepted, any return must be notified in advance to the company Knit Eat. The shipping costs are borne by the company Knit Eat, except in the event that it turns out that the product taken back does not correspond to the original declaration made by the consumer in the return form.

ARTICLE 15: PRODUCT WARRANTY

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold. . The consumer is expressly informed that the company Knit Eat is not the producer of the products presented within the framework of the website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to liability for defective products. . Consequently, in the event of damage caused to a person or property by a defect in the product, only the responsibility of the producer thereof may be sought by the consumer, on the basis of the information appearing on the packaging of the said product. The conditions and duration of the manufacturer's warranty are indicated on the product sheets. Given the frequency of renewal of the components of technical products, Knit Eat may, on request, inform the consumer of the availability of spare parts for the products offered and the procedures for obtaining them if necessary.

ARTICLE 16: RIGHT OF WITHDRAWAL

The consumer has a period of 10 working days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day. All returns must be reported in advance to the Knit Eat company by email (contact@kniteat.fr) clearly specifying the order reference.

Only products returned as a whole will be taken back, in their complete and intact original packaging, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer. In the event of exercise of the right of withdrawal, the company Knit Eat will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, in particular when the product needs a technical verification (see products that must be tested beforehand). The consumer will then be reimbursed by recrediting his bank account (secure transaction) in the event of payment by credit card, or by check in other cases.

ARTICLE 17: FORCE MAJEURE

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

ARTICLE 18: PARTIAL NON-VALIDATION

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

ARTICLE 19: NON-WAIVER

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

ARTICLE 20: TITLE

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

ARTICLE 21: APPLICABLE LAW

These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form. In the event of a dispute or complaint, the consumer will first contact the Knit Eat company to obtain an amicable solution. In a second step and in the event of an appeal, the consumer may file a complaint with his dedicated dialog box.

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LEGAL NOTICE

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In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 on Confidence in the digital economy, known as LCEN, it is brought to the attention of users and visitors to the site_cc781905-5cde-3194 -bb3b-136bad5cf58d_www.kniteat.fr these legal notices.

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EDITOR

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The "Knit Eat" site is published by the company Knit Eat Société par Actions Simplifiée with a capital of 100 euros, whose head office is located at 22 rue Dumont 69004 Lyon, registered with the RCS of Lyon under number 845 026 087. Intra-community VAT number: FR54845026087.

Contact address: contact@kniteat.fr

 

HOST

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OVH
2 Kellermanstraat
59100 ROUBAIX

tel: 08 99 70 17 61
contact: support@ovh.net

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TERMS OF USE OF THE SITE AND PRIVACY POLICY

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ACCESSIBILITY

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The site is in principle accessible to users 24 hours a day, 7 days a week, except for interruption, scheduled or not, for maintenance needs or in the event of force majeure.

In case of impossibility of access to the site, the latter undertakes to do its utmost to restore access. The site cannot be held responsible for any damage, whatever its nature, resulting from its unavailability.

DATA COLLECTION AND COMPUTER AND FREEDOMS LAW

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In accordance with the provisions of Law 78-17 of January 6, 1978 relating to data processing, files and freedoms, the User benefits in particular from a right of opposition (art. 32 and 38), of access (art. 38 and 39) and rectification (art. 40) of data concerning him.

To make use of it, the User must contact the Publisher by contacting him at the following address: Knit Eat 22 rue Dumont 69004 Lyon, specifying his name, first name(s), address and address( s) email.

The data communicated by the user are intended exclusively for administrative and commercial management and are in no case disseminated to third parties.

COOKIES POLICY

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The site uses "cookie" techniques allowing it to process statistics and information on traffic, to facilitate navigation and to improve the service for the comfort of the user.

In accordance with European legislation, the site has updated its privacy policy regarding cookies. The User is free to accept or refuse cookies from all websites by modifying the parameters of his internet browser. The user is informed that, during his visits to the site, a cookie may be automatically installed on his navigation software.

CONTACT

 

For any report of illegal content or activities, the User may contact the Publisher at the address contact@kniteat.fr, or by registered mail with acknowledgment of receipt addressed to the Publisher (Knit Eat 22 rue Dumont 69004 Lyon).

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PRIVACY POLICY

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We receive, collect and store all information you enter on our website. We collect the Internet Protocol (IP) address used to connect your computer to the Internet, your email address, and login and purchase history information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page.  
We collect this personal and non-personal information for the following purposes: 
 

1. Provide and operate the Services,

2. To provide our users with ongoing customer assistance and technical support,

3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages,

4. To comply with all applicable laws and regulations.

We may contact you to resolve a dispute, to collect fees or monies owed, to poll your opinions via surveys or questionnaires, to send updates about our company, or otherwise to contact you to enforce our agreement. of use, applicable national laws and any agreement we may have with you. For these purposes, we may contact you by email.
If you no longer want us to process your data, please contact us at contact@kniteat.fr or send us an e-mail at Knit Eat 22 rue Dumont 69004 Lyon.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting to the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use it and/or or disclose it.

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